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journal: mac
Apple denies and refuses to repair failed logicboard
I woke up one day to a super-heated PowerBook that was practically glued to the desk by it’s rubber feet. Also heard a buzzing noise coming from the speakers.
I unplugged it, removed the battery, reset PRAM - no dice.
Took it to CompUSA who shipped it directly to Apple - few days later I got the call that my PowerBook was back and ready! Yay!
I insisted on checking it out while there, I noticed it was asleep, but since the battery does not hold much of a charge I asked to borrow a power supply incase it was about to cut out. Plug it in, open it up and see the desktop! YES!!! They fixed it!!! But that was a very short-lived victory as the screen then went black and heard that same buzzing noise… noooo!!!!!
It goes straight back to Apple, who then notifies me that nothing was done to the computer as it was “obvious abuse” WHAT!!! Wait, how on earth do you explain that it was asleep and at the desktop when I got it back! YOU DID SOMETHING!!! IT WORKED WHILE YOU HAD IT!!! Now that the fix did not last beyond 3 seconds you now blame me???
But, abuse? How? I was told by Apple that because of the dent near the power port, the metal casing was pushed into the logicboard, causing a short-circuit damaging the logicboard… I felt bad, as much as I protected my PowerBook, it did have a small dent, and I sadly accepted that it must be my fault - Apple said so. And it’s not covered by AppleCare.
I had mixed emotions, it was obvious that they had it working! But I was losing the battle and they kept reinforcing that it was abuse and that the dent on the case by the power-port caused the short.
I kept the corpse of my valued partner who provided me with nothing but loyal service with hardly a complaint - it was everything to me, my desktop, my work computer, my play computer, my network troubleshooting aide… I couldn’t replace it. I wouldn’t buy another metal laptop, especially not from apple, I swore. I was made to feel it was it was my fault - but I couldn’t help to feel it was also a design flaw. I mean - metal, no protection against it touching the circuit board?
Time went by, and now I really, really need a laptop, BAD!!! But I can’t afford it, I’m neck-deep in debt! Get a cheap Dell and try to get some form of Linux running on it? I mean, yeah - it’s cheap and practically “disposable”, but I was made to feel that that was also the case with Apple PowerBooks - just a lot more expensive.
Out of desperation I looked around for options, and finally decide that, since I have nothing else to lose - to look and see if the problem can be repaired.
I was shocked, appalled and felt betrayed by what was found! And here I submit to you the evidence… Is it really my fault?
Well, now, as you can see in these pictures - what I was told by Apple now seems to not be true! While it is not visible that the case was pushed in at all, if it is - it would be pushed into an open space where there is nothing bur air - the logic board is no where near the case’s edge, As you can see by the network port - there is plenty of space!
This seems like an obvious logic board failure that Apple is trying to deny and coverup by accusing me of abuse.
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thinkback
If you do get a non-Apple notebook then get “accidental damage protection” as part of the extended warranty. Dell, HP, and several others offer it. AFAIK they covr just about everything including drops, liquid spills, and static/electric shocks. Either that or get a non-aluminum machine. If you want something that looks and feels expensive then try an HP, Sony, Lenovo (IBM) Fujitsu, or mid-to-high end Acer. They use magnesium, carbon fiber, and several very durable plastic composites. Hell, even a Macbook.
Now that HP and Acer are beating Dell on price there is no reason to really ever buy a Dell (ATM). That’s why they are losing market share and making the jump to AMD processors.
sorry about your powerbook. check the entire body of the connector. it looks like the metal cover opposite the input connector is impinging upon the PCB or the black plastic component. you might be able to even fix it yourself if you’re careful by straightening the case and reinstalling the power connector. although i wouldn’t expect the fix to last forever under normal use, it’s probably worth a shot.
as to whether accidentally dropping the unit should be considered abuse, i don’t think so, but i do think that a metal case provides more protection than a plastic one in most instances. perhaps in this case, plastic would have flexed or split and cracked instead of forcing the connector into it’s current position, but that’s debatable too. good luck.











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Just raise enough hell and they’ll fix it. All companies will try to not repair something if they see a big dent like that..."It’s been dropped, we don’t cover drops...” etc.
Good luck.